4/26/2023 0 Comments Qobuz plansYou have read Sebastien’s comments verbatim here. I called Xandrie a couple times and spoke with someone once who could not help me. Qobuz being a French company is very difficult to communicate with. Several things upset me about this situation. PayPal sided in my favor and refunded me each of the transaction costs. I filed complaints with PayPal for each month except January which was too long ago to file against. I opened a new ticket request and he has not responded. I have emailed Sebastien back 7 times since then asking him a simple question “Do you and your billing department recognize that you overcharged me $89.94?”. If there is anything else I can help you with, please let me know.” They offered you compensation, and you rejected the offer. Yes, the billing team has all of your provided information. He replied on Aug 13th saying “Thanks for your follow up email. I replied on Aug 13th saying “Does billing understand how much I was overcharged? Do they have the receipt copies I provided to you? What happens next?” I’ll let the billing team know you have rejected their offer. He replied on Aug 12th saying "Thanks for your follow up email. I would be happy to discuss this with you over the phone.” I would either accept a credit of that amount toward continued Qobuz service or a refund to my payment method. One month of service does not equal $89.94. I replied “Qobuz double charged me $89.94 for the months of Jan - June 2020. Our billing department has authorized me to offer you a code for one month of Qobuz service or one complementary Hi-Res audio download.” He finally replied saying “Thanks for your follow up email. I followed up again on August 9th, then again on the 11th. I followed up on July 22nd and 23rd and received no response. I emailed Sebastien back on July 21st with a pdf of each month’s PayPal statement which included the Qobuz Transaction ID, Invoice ID and Order number. At this point Qobuz had charged my PayPal account a total of $89.94 from Jan - June without my authorization. If you have other email addresses we can look for that would be great.” I had already cancelled PayPal. Please cancel at PayPal while we continue to investigate your claim. I’m sorry to say we can find no evidence of your monthly billing. He replied saying “Thanks for your follow up email. I contacted him on July 21st requesting a status. He said if he didn’t get back to me by July 13th (2 weeks later) to contact him again. I followed up with Sebastien who informed me to cancel their service from my PayPal account so I wouldn’t be charged again. On June 27th Qobuz charged my PayPal account for $14.99 again. I provided screenprints of the transaction in the body of the email and downloaded the Xandrie/Qobuz statement from PayPal in a pdf and attached it to the email as well as other info. On June 24th Sebastien from Qobuz replied asking for additional information. On June 23rd I submitted a ticket request with Qobuz informing them of the issue. I found that Xandrie (Qobuz’s parent) had been charging me $14.99 since January which I did not authorize. In May of this year I was going through my PayPal records, something I only do a few times a year. Payment was made using my PayPal account. They had a promo going on and I signed up for $149.99 for the year. In November of 2019 I paid for an annual subscription to Qobuz. ![]() I regret writing this, but find it important to inform this community about what Qobuz has done and how they’ve responded to my request for restitution. The subject of this post is accurate and very unfortunate.
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